Store Policies
Committed to Legal Compliance, Transparency, and Customer Safety.
1. Same-Day THC Delivery & Shipping
GreenRX™ Madison provides same-day THC delivery to the greater Madison areafor orders placed before our daily cutoff. We also offer discreet shipping throughout Wisconsin and federally legal states. Zip codes are added as we expand our delivery area.
When Selecting Local Delivery, you must be able to accept your delivery, items will not be left without a hand off. You must be 21+, please have ID on hand in case our driver needs to ID You. Drivers Do Not Carry Cash. Please leave any instructions in the order notes to help our drivers deliver to you smoothly. Please note, you can also choose in store pick up, or shipping, as most orders arrive in 1-3 days. WE SHIP FAST!
Compliance: All shipped products are 100% hemp-derived and contain less than 0.3% Delta-9 THC, satisfying the 2018 Farm Bill requirements.
Packaging: To ensure your privacy, all orders are shipped in plain, unmarked packaging with no mention of "THC" or "Dispensary" on the outside.
2. Age Verification (21+ Only)
In strict accordance with Wisconsin state law and our merchant processing agreements, you must be 21 years of age or older to purchase any products from this website. We utilize industry-standard age verification software at checkout.
Valid government-issued photo ID is required for all local deliveries and in-store pickups at our 4261 Lien Rd location.
3. Returns, Refunds & Defective Items
Due to health and safety regulations, we cannot accept returns on consumable hemp products (flower, edibles, drinks) once they have left our facility. However, your satisfaction is our priority:
Hardware Issues: If you experience a mechanical failure with a disposable vape or cartridge, please contact us within 48 hours for a replacement.
Order Errors: If you receive the wrong item, do not open the product. Contact 608.630.9580 immediately for a correction.
Gummies: As hard as we try, we are not responsible for gummies damaged due to heat. We do put cold packs in shipments. On very hot days, we hold orders for the next coolest day. We suggest getting your package immediately from your mailbox on hot days.
4. Privacy & Data Security
Your data is protected. GreenRX™ uses 256-bit encryption to secure your transactions. We never sell customer data to 3rd parties.
Shipping & Delivery FAQ
Yes! We offer fast, discreet shipping on all THCA flower and gummies to all legal areas within Wisconsin.
For our local Madison customers, we aim for same-day delivery. If you place your order before our cutoff time (usually 2:00 PM), our local couriers will have it to your door that evening.
Absolutely. All orders are shipped in plain brown boxes or USPS mailers with a generic return address. There is no mention of "GreenRX™" or "Cannabis" on the exterior.
For local Madison delivery, someone 21+ with a valid ID must be present to receive the order. For shipped orders, we follow standard carrier protocols.
GreenRX™ Madison reserves the right to refuse service to anyone who cannot provide proof of age or is in violation of our safety protocols.